AppSumo FAQs

Do you offer white-label or CNAME?

We know Sumo-lings love to make products their own, but at the moment we don't offer this option. To be honest, there hasn't really been any support for this functionality. If this is of interest to you, you can vote for this feature within our roadmap.

Can I increase my plan limits?

If you've getting close to hitting your plan limits, you may receive an email from us about overage fees. You can read more about this in our standard terms. If you would like to increase your account limits, email us at [email protected]

Does Openly have an API?

We do, but it's not currently available to customers. We are working through the creation of API docs and testing full scale API functionality. Keep an eye on our changelog for updates.

Where is your data stored?

We are based in Australia, and currently have one hosting region in Asia Pacific (Sydney) Region. We are exploring the addition of new hosting regions. If this is of interest to you, you can vote for this feature within our roadmap.

How secure is my information in Openly Vendor Monitor?

Openly imposes significant limitations upon the collection of personal information. These limitations ensure that minimal personal information is collected about Openly users. Aside from data minimisation, Openly uses Amazon Cognito to manage user authentication. Every account has the option of enabling 2-factor authentication. Amazon Cognito supports encryption of data-at-rest and in-transit. Amazon Cognito is HIPAA eligible and PCI DSS, SOC, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO 9001 compliant. Openly also recently completed a full-scale penetration test using both blackbox and greybox methodology, and no point of unauthorised entry was obtained.
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